How long will my order take to arrive?

Estimated delivery is 5–10 business days from order confirmation. Delays may occasionally occur because of couriers, public holidays or circumstances outside our control.

Will I receive tracking information?

Tracking information will be sent by email when it is available. Please allow some time for the tracking link to become active.

Why did only part of my order arrive?

Our products are fulfilled directly by trusted suppliers. If your order contains products from different suppliers, they may arrive in separate packages and on different dates.

Can I change or cancel my order?

Please contact us as soon as possible. We cannot guarantee changes or cancellation once an order has entered processing or has been dispatched. Your legal right to cancel an online order after delivery is explained on our Shipping & Returns page.

How do I return an item?

Contact us through our Contact page within 14 days of receiving your order. Do not send the item to the address shown on the original parcel, as the correct return address may be different. We will provide return instructions.

Who pays for return postage?

Customers are normally responsible for return postage when they change their mind. Harmony & Co will cover reasonable return costs when an item is faulty, damaged or incorrect.

When will I receive my refund?

Approved refunds are issued to the original payment method within 14 days of receiving the returned item or valid proof that it has been sent back. Your bank or payment provider may take additional time to display the refund.

What should I do if my item arrives damaged or incorrect?

Contact us as soon as possible with your order number, a description of the issue and clear photographs. We will arrange an appropriate replacement, repair or refund.

Which payment methods do you accept?

The secure payment methods currently available are displayed during checkout. All payments are processed in pounds sterling (GBP).