Customer Care

At Harmony & Co, we want every customer to have a clear, secure and enjoyable shopping experience. If you have any questions about a product or order, please contact us through our Contact page.

Product Information

We make every reasonable effort to ensure that product descriptions, measurements, photographs and colours are accurate. However, colours may vary slightly depending on screen settings, lighting and the product’s materials.

As our products are fulfilled directly by trusted suppliers, packaging may vary and items from the same order may arrive separately.

Prices and Payment

All prices are displayed in pounds sterling (GBP). Any applicable taxes, delivery costs and other compulsory charges will be clearly shown before the customer completes the purchase.

Payment must be successfully authorised before an order can be processed. Available payment methods are displayed securely during checkout.

Orders

After placing an order, the customer will receive an order confirmation by email. We may be unable to accept or fulfil an order if a product is unavailable, payment is not authorised, the delivery address cannot be served or an obvious pricing error has occurred. If payment has already been taken, a full refund will be issued.

Shipping, Cancellations and Returns

Estimated delivery is 5–10 business days. Full information about delivery, cancellations, returns and refunds is available on our Shipping & Returns page.

Products and Consumer Rights

All products must be of satisfactory quality, fit for their intended purpose and match their description. Nothing in this policy limits or removes a customer’s legal rights under applicable UK consumer law.

Privacy

Personal information is used only as described in our Privacy Policy and in accordance with applicable data protection law. Payment information is processed through secure payment providers and is not stored directly by Harmony & Co.

Changes to This Policy

We may update this Store Policy when necessary.